Q: How do you calculate shipping costs?
A: Free shipping is available to selected Australian areas. Delivery options and any applicable shipping charges depend on your postcode and order, and are shown at checkout. Some locations may incur additional delivery charges. See our
Shipping Policy for more information.
Q: What is your return policy?
A: Please contact us within 30 days of receiving your order to request a change-of-mind return. Items must be unused, with their original labels and packaging. Return shipping costs are your responsibility for change-of-mind returns. For faulty, damaged or incorrect items, contact our team so we can help with the appropriate solution. This 30-day change-of-mind policy does not limit your rights under Australian Consumer Law. See our
Return & Refund Policy for full details.
Q: Will I be charged sales tax?
A: You will not be charged sales tax.
Q: What types of credit cards do you accept?
A: Parrotuncle.com accepts all major credit cards, including Visa, Mastercard, American Express and Discover cards.
Q: Can I pay with a method besides a credit card?
A: In addition to accepting credit cards, parrotuncle.com accepts payment through PayPal.
Q: Do you offer coupon codes?
A: parrotuncle.com offers various promotional codes throughout the year. To receive the latest deals, sign up for our email list. Certain manufacturers’ products cannot be purchased using our coupon codes. Please see each individual promotion for details.
Q: What is your warranty policy?
A: You can choose an optional paid Product Protection plan for 1, 2 or 3 years when purchasing an eligible product. Cover starts on the original product purchase date, and the selected term is the total cover period — it does not stack on top of another warranty or plan. The plan covers eligible defects, subject to its terms and exclusions. You do not need to buy a plan to access your rights under Australian Consumer Law. For full details and how to make a claim, see our
Product Protection & Consumer Rights page, or email
feedback@parrotuncle.com.
Q: What does processing time mean?
A: There are many handmade fixtures we are selling on parrotuncle, for this kind of products,the processing time will be a little longer than others,which will be about 15 business days after payment. For other fixtures, the processing time will be about 7 business days. We will email you after you place the order and inform you the specific processing time.
Q: How can I track my order?
A: After the lamp is finish processing, you can track the status of the package online within about 2-3 business days.
Q: If I order more than one item, will they arrive in the same box?
A: parrotuncle.com owns different warehouses, orders of two or more items may result in multiple separate shipments. Your order may arrive as several shipments on different days. No additional charge from your side.
Q: If you have more than two fans of the same model and want to control them separately, you can check this:
A: Matters needing attention
1. This product is only used for on/off and speed control of interior ceiling fans (including lamps), and on/off control of ceiling fan lamps.
This product is only used for on/off and speed control of interior ceiling fans (including lamps), and on/off control of ceiling fan lamps. To avoid overheating and damage to other equipment, do not use for control sockets, motor control equipment, or transformer powered equipment. This product is only used to control a single ceiling fan and lighting combination.
2. Second, the transmitter and receiver code
If there are two or more ceiling fans installed in the same house, in order to prevent your ceiling fans from being affected by the remote control of the adjacent ceiling fans, first turn the switch in each remote control transmitter to the CODE position (see the schematic diagram FIG1) Remarks: The standard state of the transmitter is in the common code COM.
After installing the remote control receiver on the ceiling fan
1: Turn on the power of the 1# ceiling fan receiver (the power of the 2# receiver is kept in a power-off state), within 30 seconds after the fan power is turned on, press the LEARN button corresponding to the 1# transmitter, then The receiver will learn the transmitter code. When the transmitter code is learned successfully, the light of the receiver will flash twice, and then it can be used normally.
2: Turn on the power of the 2# ceiling fan receiver (the power of the 1# receiver is kept in a power-off state), within 30 seconds after the fan power is turned on, press the LEARN button corresponding to the 2# transmitter, then The receiver will learn the transmitter code. When the transmitter code is learned successfully, the light of the receiver will flash twice, and then it can be used normally. And so on, only one ceiling fan is powered on each time the corresponding transmitter learns. After the 1# and 2# remote control transmitters have been successfully learned, turn on the power of both ceiling fans. At this time, the 1# transmitter and the 2# transmitter can be used independently for one ceiling fan.
