Refund & Return
PARROT UNCLE AUSTRALIA
Returns, made simple.
Contact us within 30 days of delivery for a change-of-mind return. We’ll help you with the next steps.
30 daysChange-of-mind requests
Contact us firstBefore sending a return
AU returnsAddress confirmed by our team
About our returns
We have been committed to working with the best suppliers in this field to bring you durable and reliable products. In terms of product design, quality control and safety, it will not disappoint your expectations of Parrot Uncle. However, if you are not completely satisfied with the purchased product, as long as the product is unused and returned in the original packaging, we will be happy to accept the returnable product.
Before you return
Please contact us before returning an item so we can confirm the correct Australian return address and return instructions.
Please contact us within 30 days of receiving your order to request a change-of-mind return. For these returns, items must be unused, with their original labels and packaging.
For faulty, damaged or incorrect products, please contact us with your order number and photos or videos of the issue. We will assess the problem and arrange an appropriate solution, including repair, replacement or refund where required under Australian Consumer Law. The 30-day change-of-mind period is not a limit on these rights. For optional paid Product Protection, see our Product Protection & Consumer Rights page.
Return Conditions
For change-of-mind returns or exchanges, items must be unused and in their original packaging.
For change-of-mind returns, we cannot accept items that have been used, damaged, washed or altered. These conditions do not limit your rights in relation to faulty goods under Australian Consumer Law.
Return Label
Due to product quality problems, we will provide you with a return label, print the return label and stick it firmly on the outside of your return package.
Except for the product quality problems, you need to bear the cost of return.
Exchange Policy
For change-of-mind returns or exchanges, items must be unused and in their original packaging.
We will exchange the item you need after receiving the returned item
Return Fee & Refund
Product quality problems, Parrotuncle.com pays the return shipping fee.
For change-of-mind returns, you are responsible for the return shipping cost.
Refund will be processed within 7 days after receiving your package.
The refund will be issued to your original payment account according to your request.
We ensure that your refund is processed accurately and promptly.
Australian return warehouse: 42 STUDLEY COURT DONCASTER VIC 3108. Please contact us to confirm the return address before sending your item.
Contact email: feedback@parrotuncle.com
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