Warranty

Parrot Uncle Product Protection is an optional paid plan for eligible products purchased from Parrot Uncle Australia. You can choose 1, 2 or 3 years of cover when buying your product. The plan is not automatically included, and the benefits described below apply only to the product for which the plan was purchased.

You do not need to purchase a plan to access your rights under the Australian Consumer Law. Product Protection is separate from those rights and does not exclude, restrict or replace them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply whether or not you purchase Product Protection and may continue beyond the selected plan term. The exclusions and limitations below apply to the optional plan only, to the extent permitted by law.

• 1-year plan: 1 year of Product Protection from the original product purchase date.
• 2-year plan: 2 years of Product Protection from the original product purchase date.
• 3-year plan: 3 years of Product Protection from the original product purchase date.

The selected term is the total Product Protection period. Terms do not stack: a 3-year plan provides 3 years in total, rather than 3 additional years after another warranty or plan. Your order records the plan you selected and the price paid.

The plan applies to the original purchaser and the covered product at its original installation location. It is not transferable. Keep proof of purchase for both the product and the selected plan.

During the selected term, the plan covers eligible defects in materials, manufacturing workmanship and structural integrity under normal use. Depending on your model, covered components may include the motor, blades, controllers, mounting hardware, electrical components, remote systems and a variable frequency drive, where fitted.

For an approved plan claim, we will assess the issue and arrange an appropriate solution, which may include troubleshooting, replacement parts, repair, replacement of a covered component, or replacement with the same or an equivalent product. If the original part or product is unavailable, we may offer a comparable alternative of equal or greater value. Your remedies under Australian Consumer Law remain unaffected.

• Installation, removal, reinstallation, electrician or contractor labour, or other third-party service costs.
• Damage caused by incorrect installation or wiring, misuse, unauthorised modifications or repairs, improper maintenance, or failure to follow the product instructions.
• Power surges, incorrect voltage, flooding, fire, lightning, corrosion, other external causes or accidental damage.
• Normal wear and tear, minor scratches, finish variations or cosmetic damage.
• Use outside the product's intended application or environmental rating.
• Products without a valid plan purchase, or products bought from an unauthorised seller.

These plan exclusions do not limit any entitlement you may have under Australian Consumer Law, including any entitlement to recover costs or losses.

Email feedback@parrotuncle.com with your product order number, proof of the plan purchase, a description of the issue, and clear photos or videos. Please include the model and serial number, if available.

Our team will review the information and guide you through the next steps. Please contact us before arranging a repair or returning the product. If you did not purchase a plan, you can still contact us for help with a product issue and any rights you have under Australian Consumer Law.

Optional Product Protection begins on the original product purchase date and ends when the selected term expires. The plan does not provide separate cover for business interruption, lost profits, property damage or additional operating costs, except where liability or a remedy cannot lawfully be excluded.

Any warranty or protection commitments provided with an earlier purchase continue to be assessed under the terms supplied at the time of that purchase. This page does not retrospectively remove those commitments or any statutory rights.